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Frequently Asked Questions:What currencies and payment methods do you accept? We accept payments with all major credit cards and you can also pay via Ideal or ING Home Pay exclusive of ING Bank clients in The Netherlands.
Is my payment information safe? Yes, your personal information is treated with care and is only transferred over to us via a secure server connection, no financial information is held on our systems. We are a member of ‘Verified by Visa’ and ‘Secure by Mastercard’ which provide additional security when using your payment cards for online purchases.
Why has my payment failed? Your order will only be confirmed when the payment has been successfully processed. If you have entered incorrect care details please try again and double check the information you are inputting. Please contact us if you continue to have difficulty placing your order.
What are my delivery options? DWe deliver through Post NL the public mailing service in The Netherlands. You can also visit us in our Amsterdam Shop. Check our opening hours at the bottom of this screen.
I have not received my order, what should I do? Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay. If the tracking shows no information please contact us at infodelplata@lareinita.nl with your name and order number.
What is your return policy? If you wish to return your purchase we have a return period window of 7 days from the day your order was delivered to your address. Returning a product will be at your own expense. For more information please contact us at infodelplata@lareinita.nl with your name and order number.